Resources

Little Miami uses SchoolMessenger to provide snow day/emergency calls, district-wide emails and SMS text messaging for the latest news and information.

Call System FAQs

Q. I did not receive a call, but I have a student in the district. What should I do?

A. Contact your student's building secretary to update your contact information so that you will not miss important calls in the future.

Q. I received a phone call/email from your district and I don’t have any students in your district, so I shouldn’t receive any of these notifications. How can I get removed from your list?

A. Should you be receiving phone calls or emails intended for our parents/guardians and you have no connection whatsoever, please contact Little Miami at (513) 899-2264, ext. 50106 provide the phone number and/or email address that is receiving the errant messages. We will research the student that your information is linked to and follow up with the registrar of that student’s school to work on correction of that emergency contact record.

Q. If I change my contact information (phone number, email address), how long does it take until that change is in effect?

A. Our district emergency contacts sync daily with our emergency messenger system at 2 a.m. Example: If you made a change with our district registrar by the end of the day Monday, we would have the most up-to-date contact information at the start of school Tuesday morning.

Q. I wasn’t there to answer the call. Does that mean my phone number is going to be removed from the emergency contact system?

A. Absolutely not. As long as you received the call (even if it went to your answering machine or voicemail), be assured that you will continue to receive notifications to the number(s) on file.

Q. I received the voice call on my home phone later than my mobile phone. Should I be concerned?

A. No. Given that an emergency communication in the event of a true emergency would likely occur during school hours, Little Miami has elected to use the mobile phone on file as the primary emergency contact number, and therefore calls mobiles first. The mobile phone is more likely to be with a parent wherever they are and therefore is the primary contact method we will use. It is also key to understand that once the communication leaves the Emergency Communication System, many factors can impact how quickly the message is received. This includes available wireless signal on mobile phones, congestion on any phone system\network, or as filters and diagnostics on email messages that are sent in bulk. These are all factors that are outside the control of the Little Miami Local School District , and we are working with an emergency communication provider that uses best practices and industry leading technology to reduce delay in delivery.

Q. I did not answer the call when it came in, and did not hear a voice mail message. What happened?

A. We have encountered instances where your voice mail greeting, if beginning with "Hello", may confuse the messenger system into thinking that it has reached a live individual. When this happens, if your voice mail greeting is longer than the emergency message, then messenger system will recognize that it has played back the full emergency message and will not leave the emergency message on your voice mail. If you also use a music service that plays a song prior to the call ringing to your phone, this can create the same issue.

SMS Text Message FAQs

How to Opt-in
Each mobile device number from which recipients wish to receive text messages must be opted-in to the SchoolMessenger service. This is as simple as texting an opt-in key word (Y being the most commonly used) to the short code 67587.

Wireless carriers require that common short code providers have the capability to verify that a particular phone number did indeed agree to allow you to send them text messages. The recipient’s text of “Y” (or “yes”) to your accounts short code is this verification.